FAQ

No, all of our fragrances are original scents that are inspired by top selling perfume and cologne. All names are property of their respective owners and are only used for comparison purposes in order to better give you an idea of their scent accords and character. Our fragrances use the highest quality ingredients to create a new inspired aroma after classic originals that you will love! 

Sam Kay Fragrances competes with designer brands. It does not use their fragrances and is not associated in any way with the designer brands or their manufacturers. All trademarks are property of their respective owners and maintain compliance with the Federal Trade Commission's Statement of Policy Regarding Comparative Advertising.

Yes, We are proud to state that all of our products do not contain any animal derived ingredients: they are 100% vegan and cruelty-free.

We believe that animal testing is unacceptable. We recognize that customer safety is of importance, but that this can be assured without the use of animals.

Here at Sam Kay Fragrances, we do not test on animals and we do not use materials that contain animal derivatives that are unsuitable for vegetarians. Additionally, Sam Kay Fragrances does not conduct business with any manufacturer, supplier, company or research establishment that engages in animal testing on our behalf. We will not knowingly purchase ingredients from suppliers that have conducted, commissioned or been party to animal testing.

Sam Kay Fragrances wishes to continue to encourage suppliers to test for safety using non-animal testing methods and to fund the development of non-animal test methods.

All of our fragrances are Extrait de Parfum for reference of the concentration see the chart below.

After shave: 1 - 3% Aromatic Compounds
Eau de Cologne: 2 - 6% Aromatic Compounds
Eau de Toilette: 5 - 15% Aromatic Compounds
Eau de Parfum: 10 - 20% Aromatic Compounds
Extrait de Parfum - 30% Aromatic Compounds

All of our bottles are made of Glass.

We use 30ml glass spray cologne bottles. It is a perfect size for you purse, gym bag, car, or wherever you need to freshen up! We also offer 50ml & 100ml Glass Bottles.

We also have 5ml & 10ml spray bottles for sampling purposes, where customers can order sample if they wish before they place their orders.

We also have crystal & vintage 15ml bottles that we use for pur oil only. This type of bottles is usually more expensive as there is no added alcohol, and concentration is 100%.

By eliminating unnecessary packaging, advertising and prestige pricing that designer brands tend to tack on, we manage to focus all our efforts on the quality of the fragrance and on delivering the same scent accord, for a fraction of the price.

We also depend on customer's recommendation and mouth-to-mouth marketing. That's why we put all our experience and efforts to provide the best quality to our customers.

We are based out of and operate in the City of Irvine, Orange County, Southern California.

All of our products are handcrafted and fulfilled in the United States.

Yes, To do so, please select the fragrance that you wish to be notified when restocked. On the product page enter your email where "Notify me when this product is back in stock" is displayed.

Kindly contact USPS and/or UPS to gain more information regarding your order.

Please understand that ownership of packages turned over to USPS, transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS or UPS along with your order from us, so any shipping issues must be handled by USPS and/or UPS.

Unfortunately, once your order is placed, it cannot be modified or canceled, even if your order has not been shipped yet!

Accordingly, we are unable to return, exchange or refund any purchased item from our store due to the reasons below:

1- We customize products based on customers' requests.

2- Orders are being sent automatically to our Lab to start the process immediately. It is important to know that we always make sure to keep fragrances refrigerated at least 24 hours prior to preparing them for shipping.

3- After that fragrances will be sent out to our fulfillment center to be dispatched.

4- For health reasons, fragrances, perfumes, cosmetics, food items, and many other items are not returnable if they were already opened and/or used.

Please review your cart and/or contact us at support@drsamkay.com with any questions before finalizing your order to avoid any issues, indecision, or confusion.

Alternatively, we offer customers a FREE sample of the fragrance that they would like to buy (with an option to bundle up to 5 different fragrances), to test the item before buying it.

To do so, please click on the "Free Sample" tab in the main menu, or Click Here.

We're so sorry to hear you’re having issues with your atomizer. We have included below some common remedies for fixing these type of issues:

1- You may need to press down 5-6 times in order to get an initial spray on your bottle. This is common and is because the bottle has not yet been sprayed yet.

2- If the bottle is "Screw Type", then you can conveniently decant or fix any issues with your atomizer. Please unscrew the top and screw it back on. Once properly screwed and secured attempt to spray 3-4 times once again.

3- On newer bottles after initial sprays the liquid may get displaced from its dip tube. Attempt to press down on your atomizer 5-6 times once again. 

If these simple steps fail to solve your issue, please contact us at support@drsamkay.com, and a new atomizer will be shipped out to you immediately!

We’re so sorry to hear that this happened to you. Although we try to package fragrances as safe as possible damage can sometimes occur during shipment with the courier.

Please contact our support team at support@drsamkay.com with your order number and a photo of how your items were received while they are still in the shipping box, and we will immediately replace your item with a brand new one.

We’re so sorry to hear that this happened to you. Although we try to package fragrances as safe as possible damage can sometimes occur during shipment with the courier.

Please contact our support team at support@drsamkay.com with your order number and a photo of how your items were received while they are still in the shipping box, and we will immediately replace your item with a brand new one.

Unfortunately, once your order is placed, it cannot be modified or canceled, even if your order has not been shipped yet!

Accordingly, we are unable to return, exchange or refund any purchased item from our store due to the reasons below:

1- We customize products based on customers' requests.

2- Orders are being sent automatically to our Lab to start the process immediately. It is important to know that we always make sure to keep fragrances refrigerated at least 24 hours prior to preparing them for shipping.

3- After that fragrances will be sent out to our fulfillment center to be dispatched.

4- For health reasons, fragrances, perfumes, cosmetics, food items, and many other items are not returnable if they were already opened and/or used.

Please review your cart and/or contact us at support@drsamkay.com with any questions before finalizing your order to avoid any issues, indecision, or confusion.

Alternatively, we offer customers a FREE sample of the fragrance that they would like to buy (with an option to bundle up to 5 different fragrances), to test the item before buying it.

To do so, please click on the "Free Sample" tab in the main menu, or Click Here.

Please refer to our Return Policy for more information.

Please refer to our Shipping Policy for more information.

Not to worry, This can sometimes occur prematurely with USPS system on certain orders.

First ensure that the address in your order confirmation is correct. If this is correct.

Please contact your local USPS with the tracking number letting them know this as they will better be able to assist in this situation. Once a package is shipped we can only follow USPS tracking information and will be unable to assist in most situations. 

 If a package states delivered according to USPS tracking we will only be able to assist with opening a lost claim for you with USPS. 

DOMESTIC CUSTOMERS: 

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.If the package still does not show up, please call USPS to file a claim. Sam Kay Fragrances cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! (Read our Shipping Policy)

INTERNATIONAL CUSTOMERS: 

Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package. Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information. Contact us for additional assistance. Sam Kay Fragrances cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! (Read our Terms of Use).

Below is further information of packages delivered via USPS: 

DELIVERED

Article has been delivered with a recorded time, location and date of delivery.

We apologize if you have not received your item as indicated.

If your tracking information shows that your package was delivered but you can't find it:

Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards Exterior doors and any locations where the package could be placed: Check your mailbox again as some packages come separately from your regular mail. Check with others in your house that may have accepted it. In rare cases, package may show as 'delivered' but could take additional 24 hours.

If it has been over 24 hours from the 'delivered' status, to save time a  service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.

Please check all potential delivery locations at your address.

Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.

If you received a key in your regular mail compartment, it may be in a package (parcel) locker located in or near your community mail box.

You may also sign up for Informed Delivery® which offers a digital preview of your mail and allows you to manage your expected packages.

NOTICE LEFT

An unsuccessful delivery attempt was made by your carrier today.

We apologize we weren't able to successfully deliver your mail or package.

You may:

Schedule a Redelivery, orUse Postal Locator to pick up the item at the Post Office™ facility indicated on the notice beginning the next business day. If you did not receive a notice, the item can be picked up at the local Post Office™ facility with photo ID.

If this item is unclaimed by the RETURN DATE, then it will be returned to sender.

Use Postal Locator to find your local office.

DELIVERY STATUS NOT UPDATED

Item arrived for delivery; however, it has not yet been processed for delivery.

We apologize your mail or package delivery status is not yet available and ask for your patience while the item is being processed.

If there has been no follow up scan the day after arriving at your local Post Office™ facility AND no delivery has occurred, to save time a service request may be sent by email to your local Post Office™ facility for follow-up.

You will receive a confirmation number and a contact within 2-3 business days.

You may also sign up for anUSPS.com® account to receive text or email updates.

RECEPTACLE BLOCKED

Carrier did not have access to mailbox to complete delivery.

We apologize the carrier did not have access to your mailbox. All mail is returned to your local Post Office™ facility to attempt delivery the next business day.

A blocked receptacle could be due to a parked vehicle, local utility work in the area, weather conditions or emergency responders impeding access.

Please check the area for any obstruction that may prevent delivery OR you may use Postal Locator to pick up the item at your local Post Office™ facility.

If blockage will be prolonged you may schedule a Redelivery.

NO ACCESS

Your carrier was unable to deliver to your address.

We apologize the carrier was unable to deliver to your address.

If you received this message on a Sunday, we will automatically reattempt delivery the next business day. No further action is needed at this time.

If it's been more than 24 hours since the initial No Access scan, to save time a service request can be sent by email to your local Post Office™ facility for follow-up.

You will receive a confirmation number and a contact within 2-3 business days.

There are a variety of reasons this may have occurred such as: a non-delivery day, address is in a gated community, or animal interference, etc.

IN TRANSIT

The item is currently in transit to the destination.

Item is being processed or transported to your delivering Post Office™ facility.

Additional tracking information will be available when it arrives at unit and is out for delivery.

This scan may appear multiple times from the same facility and/or on different days as it is processed or in transit.

Be assured that we are working to get this to you as soon as possible. If your item is running late, we apologize for the inconvenience.

You may also sign up for an USPS.com® account to receive text or email updates.

What can I do if my mailpiece hasn't been delivered?

First, please check the delivery standard for the mail class of your domestic item. You can find the mail class by entering the USPS® Tracking number and looking up "Product Information." Then compare your mail class and progress to what is found in the Mail Delivery Standards chart located in Delayed mail and packages? Also, if your item has a status of "Alert," a delay could have occurred because of weather-related and other natural disasters or events. In this case, please check USPS Service Alerts first.

Expected Delivery Window

When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot. Check USPS Tracking® for updated information.

You may also Contact Us concerning your mail or package.

We apologize for this inconvenience and assure that we our doing our absolute best to get orders dispatched as soon as possible to help make up as much as we can, from our end, for these delays. We hope you can understand that there is not much else we can do once your package is transferred over to USPS to expedite delivery in their system.

For updates regarding your shipment we recommend reaching out to your local USPS as they will more quickly be able to share information regarding your package.

Here is the best way to contact USPS: 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2.